One Patient.
One Record.
One Connected Journey.

LiveDoctor connects patient information, clinical workflows and healthcare teams around one continuous patient journey.

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LiveDoctor clinical dashboard on a tablet in a hospital setting
The Challenge

Fragmented Information Slows the Care Journey

Hospitals manage complex care across departments, specialties and supporting services. When information and workflows remain disconnected, staff spend more time finding, repeating and transferring information.

Fragmented Patient Records

Patient information spread across departments makes it harder for clinicians to see the complete patient history.

Repeated Information Entry

Care teams repeatedly capture the same patient information across paper forms and disconnected systems.

Paper-Dependent Workflows

Prescriptions, referrals, investigation requests and clinical documentation can become difficult to track across the care journey.

Disconnected Departments

Transitions between consultants, laboratories, pharmacies and other services can fragment communication and delay information flow.

Limited Operational Visibility

Administrators need consistent visibility into admissions, consultations, prescriptions, investigations and referrals.

The LiveDoctor Solution

One Connected Patient Journey

Connect every stage of the patient's care journey through one continuous longitudinal record.

  • Assistant registering a patient at a hospital desk
    01

    Registration

    Secure Registration, Duplicate Detection & QR Identity

    Create or identify the patient record, detect potential duplicates and establish a secure QR-based patient identity.

  • Doctor consulting with a patient
    02

    Consultation

    Connected Clinical Consultation

    Review patient history and document clinical findings, diagnoses, treatments and prescriptions within the same longitudinal record.

  • Lab technician taking a blood sample
    03

    Investigations

    Digital Investigation Workflow

    Create investigation and referral requests digitally and connect results from participating laboratory workflows back to the patient's care journey.

  • Surgical theatre workflow
    04

    Procedures & Surgery

    Structured Procedure Workflows

    Manage minor procedures and surgical workflows while keeping procedural information connected to the patient's overall clinical record.

  • Clinician reviewing a digital prescription
    05

    Pharmacy

    Connected Prescription Workflow

    Make prescriptions available through secure workflows that support patient verification and pharmacy review.

  • Clinician following up with a recovering patient
    06

    Follow-Up

    Continuous Patient History

    Keep future appointments, clinical updates, investigation results and encounters connected to the patient's existing record.

Core Capabilities

Built Around the Patient Journey

LiveDoctor brings patient information, specialty workflows and connected healthcare services together through one unified clinical platform.

One Continuous Patient Record

Bring patient history, diagnoses, medications, investigations, procedures, documents and clinical information together in one connected longitudinal record.

Specialty-Specific Clinical Workflows

Support workflows for General Practice, Visiting Practitioner, Endocrinology, Cardiology, General Surgery, Eye Surgery and Optometry while maintaining one shared longitudinal patient record.

One Patient Identity

QR-based patient identification helps authorized teams locate the correct patient record while reducing repeated registration and dependence on paper-based identification.

Connected Investigations

Create investigation and referral requests digitally and connect participating laboratory workflows and submitted results directly to the patient's care journey.

Connected Prescriptions

Connect digital prescriptions with secure patient-verification and pharmacy review workflows, reducing dependence on paper prescriptions across the care journey.

AI-Assisted Patient Overview

AI-assisted summaries help clinicians review complex patient histories more efficiently by bringing relevant information and medical alerts into focus—supporting clinical judgement, not replacing it.

Connected Care Ecosystem

Built for Everyone in the Care Journey

LiveDoctor connects patients, consultants, assistants, administrators, laboratories and pharmacies around one continuous care journey, while giving each participant access to the tools and information appropriate to their role.

Patients

Access lab reports, diagnosis records, upcoming appointments and follow-up information through a dedicated patient portal, keeping important health information available throughout the care journey.

Consultants

Review patient history, document care and manage specialty-specific clinical workflows from one connected workspace.

Assistants

Register patients, manage appointments and consultation sessions, and support consultants through streamlined day-to-day clinical workflows.

Administrators

Configure workspaces, manage users and permissions, set up theatres, control document printing and review operational reports.

Laboratories

Receive investigation requests, verify patient access where required and return completed results through connected patient workflows.

Pharmacies

Securely review digital prescriptions and support dispensing through patient-verification workflows.

Surgical Workflows

Connected Surgical & Theatre Workflows

Manage the surgical journey from scheduling and pre-operative preparation through intra-operative documentation and post-operative care, while keeping every stage connected to the patient's longitudinal clinical record.

01

Planning & Scheduling

Configure operating theatres, manage theatre slots and coordinate procedure workflows, surgical teams and assignments.

02

Pre-operative Preparation

Structure pre-operative documentation, clinical checklists and workflow steps so the surgical team can prepare around a consistent patient record.

03

Intra-operative Workflow

Capture procedure information, coordinate team activity and manage structured workflow steps and approvals during the theatre process.

04

Post-operative Continuity

Keep post-operative documentation, procedure outcomes and future follow-up encounters connected to the patient's existing clinical history.

Security & Access

Secure Access Built Around Healthcare Roles

LiveDoctor controls access through workspaces, roles, permissions and patient-verification workflows, helping ensure users can access the information and functionality appropriate to their responsibilities.

Role & Permission Controls

Control access to platform functionality according to each user's assigned role and permissions within the workspace.

Workspace-Based Access

Support healthcare professionals and administrators working across one or multiple authorized clinical workspaces through a single account.

Patient Verification

QR and OTP-based verification workflows help securely identify patients and control access to information within connected laboratory, pharmacy and patient-facing workflows.

Audit Logging

Maintain backend audit records of relevant platform activity to support accountability and operational traceability.

Operational Reporting Overview

Illustrative operational reporting dashboard

Illustrative dashboard

Operational Reporting

Turn Clinical Activity Into Operational Visibility

LiveDoctor provides structured reporting across admissions, visits, prescriptions, investigations and referrals, helping hospital teams review activity across daily, weekly, monthly and annual periods.

  • Admission & Visit Activity

    Review patient admissions and clinical visit activity across selected reporting periods.

  • Prescribing Activity

    Track prescription activity generated through connected clinical workflows.

  • Investigations & Referrals

    Review investigation requests and referral activity across the workspace.

  • Flexible Reporting Periods

    View operational activity by day, week, month or year to support routine monitoring and planning.

Phased Implementation

A Progressive Path to Connected Care

LiveDoctor can be introduced progressively, beginning with selected clinical workflows or departments and expanding as teams become familiar with the platform.

  1. 01

    Workflow Discovery

    Review existing clinical and operational workflows to understand how patients, staff and information currently move through the selected department or service.

  2. 02

    Configuration

    Configure LiveDoctor around the selected workspace, specialties, team structure, theatres, procedures, printing and workflow requirements.

  3. 03

    Staff Onboarding

    Introduce consultants, assistants, administrators and supporting teams to the workflows and tools relevant to their responsibilities.

  4. 04

    Pilot Deployment

    Launch LiveDoctor within a selected clinical unit, specialty or workflow in a controlled environment before broader rollout.

  5. 05

    Expansion

    Use operational feedback and adoption experience from the pilot to refine workflows and progressively extend LiveDoctor across additional specialties, teams and connected services.

“The right clinical information, available to the right healthcare professional, at the right moment of care.”